We are committed to providing you with a satisfactory service experience. Below are the details of our refund policy.
We understand that you may be dissatisfied with the purchased service, so we have established a reasonable refund policy. Under specific conditions, we provide refund services to ensure your rights.
7天
Refundable if conditions are met
Original payment method
You can apply for a refund within 7 days of purchase, provided that the credits have not been used.
Purchased credits must be completely unused. Used credits are non-refundable.
If our technical failures prevent normal service use, you can apply for a full refund.
Used credits are non-refundable, including credits consumed for image generation, video production, and other services.
Monthly subscription services are non-refundable during the subscription period, but you can cancel auto-renewal.
Credits obtained through promotional activities or services purchased at promotional prices are generally non-refundable.
If users violate our terms of service or usage policies, refunds will not be provided.
Contact us via email, explaining the refund reason and order information.
We will review your refund application within 24 hours to confirm if it meets refund conditions.
After approval, we will process the refund within 3-5 business days.
The refund will be returned to your original payment account. The actual arrival time depends on the payment platform.
To apply for a refund, please send an email to the following address:
q9425916@gmail.comWe commit to responding to your refund application within 24 hours and completing the refund process within 3-5 business days.